What should I do if my card payment has failed?
Please check the following if your card payment failed:
1) Please make sure you have paid with Visa, MasterCard, Discover, JCB, Diners Club or American Express.
2) Your card may be expired or your payment exceeded your card’s limit, if this is the case, please contact your card issuer for resolution.
3) If there is an error notice on the checkout page, please try to check your card information and pay again. If this still doesn’t work, please try another card or another browser.
Why has my order been closed because of security reasons?
All payments on Crov.com will go through a verification process. To protect your account we will cancel your order and payment if we discover a risk.
In situations like this, some banks will decide to put your payment on hold. The money will be transferred back to your account, how long this takes mostly depends on your bank. For more information, please contact your bank.