Where can I find my tracking number?
You can locate your tracking number after you have signed in: Order > Manage Order> Click "View Details" on the order list. With the tracking number and shipping company information you can go to the shipping company's official website to check the detailed progress.
I have not received my order, what should I do?
You can track your order by checking the shipping information in your order details page.
If your order does not arrive within 15 days after guaranteed time, please provide evidence to seller via "Contact Seller" button. If the problem is caused by the seller, the seller should provide compensations to you.
The following situations are not included:
Due to factors within your control (i.e. receiver is not at home, providing the wrong shipping address, changing order information, etc.)
Due to exceptional circumstances outside the seller's control (i.e. natural disaster, government actions, social events, etc.)
You can browse Buyer Protection page for more details.